Question 1

How do I book a bike on OnnRide?

Accepted Answer

Select your city and dates on the homepage, choose a bike, review pricing at checkout, verify your mobile via WhatsApp OTP, and pay online. You will receive booking confirmation instantly.

Question 2

What documents are required?

Accepted Answer

Valid driving license and Aadhaar (front + back). Upload from your profile after booking. International guests need an International Driving Permit.

Question 3

Is KYC required before booking?

Accepted Answer

No — you can browse, book and pay without approved KYC. KYC must be approved before vendor handover and your ride can start.

Question 4

Is fuel included in the rental price?

Accepted Answer

No. Fuel is not included. Vehicles are handed over with enough fuel to reach the nearest pump — standard self-drive rental practice on OnnRide.

Question 5

Is the security deposit refundable?

Accepted Answer

Yes. Deposit is held during the trip and refunded after safe return, subject to vendor inspection and admin deposit rules.

Question 6

Are helmets provided?

Accepted Answer

Yes — one complimentary helmet is included with every rental. Request an extra helmet from your vendor at pickup if needed.

Question 7

Can I ride outstation?

Accepted Answer

Many vendors allow outstation use. Confirm route and return timing with your vendor via booking chat after confirmation.

Question 8

What is the cancellation policy?

Accepted Answer

Cancellation refunds follow admin-configured rules based on hours before pickup. See our Cancellation Policy page for details.

Question 9

Do you offer roadside assistance?

Accepted Answer

Vendors and platform support assist with breakdowns during active trips. Contact your vendor via booking chat or platform support.

Question 10

Minimum age to rent?

Accepted Answer

You must be at least 18 with a valid driving license for the vehicle category. Learner licenses are not accepted.

Frequently asked questions

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